We're Here to Help
Get the support and resources you need to succeed with Kinetic.
Support Channels
Email Support
For detailed inquiries and documentation requests.
support@kineticlogistics.ioResponse time: Within 4 business hours
Phone Support
For urgent issues and live troubleshooting.
+19895642732Available: Mon-Fri, 8am-6pm CT
In-App Chat
Quick questions and live chat with support team.
Available in your dashboard
Response time: Within 15 minutes
Support Hours
Monday - Friday
8:00 AM - 6:00 PM Central Time
Saturday - Sunday
Monitoring available (24/7)
Holiday Schedule
We observe US federal holidays. Urgent issues are monitored 24/7. Non-emergency support resumes the next business day.
Incident Severity Levels
Critical
Platform down, data loss, security incident
30 minutes initial response
High
Significant functionality impaired, major business impact
2 hours initial response
Medium
Minor functionality issue, workaround available
4 hours initial response
Low
Feature request, documentation, general inquiry
24 hours initial response
Help Topics
Topics are filtered as you search. Click any topic to expand.
Getting Started
Onboarding resources and initial setup guides
Account & Access
User management, permissions, and account settings
Data Integration
Connecting your systems and managing data flows
Analytics & Reporting
Dashboards, reports, and data analysis
Billing & Subscriptions
Pricing, invoices, and account management
Platform Status
System health and incident notifications
Onboarding & Training
Implementation Team
Dedicated implementation specialist assigned to your team. Leads data integration, configuration, and testing.
- ✓ Kickoff meeting & roadmap
- ✓ Weekly progress calls
- ✓ Go-live support
Training Sessions
Role-based training for operations teams, management, and analytics users. Virtual or on-site options available.
- ✓ Live instructor-led sessions
- ✓ Video training library
- ✓ Hands-on labs
Ongoing Support
Quarterly business reviews. Optimization recommendations. Continuous platform updates and new features.
- ✓ Quarterly business reviews
- ✓ Custom training as needed
- ✓ Release notes & updates
Platform Status
99.8% uptime. Monitor real-time system health and incident history.
Current Status
All Systems Operational